Frequently Asked Questions
Clarity, Support, and Guidance at Every Step.
We understand that navigating the complexities of fraud and asset restitution can raise many questions. Our FAQ section is designed to provide clear, concise answers to the most common inquiries we receive from victims and clients. Whether you want to know about the process, timelines, legal fees, or how to start your case, you’ll find the information you need here.
How Can We Help
Our team is always ready to help, just reach out by mail or phone.
info@cybertracer.org
+16782333058
General Questions
How Quickly can CyberTracer start my case?
After submitting basic documentation and signing our engagement letter, our analysts will start tracing funds within 24 hours.
Do I pay anything upfront?
No. Cyber Tracer operates on a no-win, no-fee basis. Success fees are only charged once funds have been successfully returned to you.
What types of cases does CyberTracer handle?
We specialize in cases involving crypto theft, business email compromise (BEC), romance scams, fraudulent investment platforms, and unauthorized wire or card transactions.
Can you recover funds lost more than a year ago?
Yes. Although acting quickly is beneficial, our legal partners can still file claims and court orders for cases dating back over two years.
Are your Services available internationally?
Definitely. CyberTracer works with partners in over 30 jurisdictions and provides services to clients worldwide.
How will i receive updates on my case?
You’ll receive weekly email updates, with urgent milestones like asset freezes, triggering immediate alerts.
What documents do i need to provide?
Transaction receipts, chat logs, emails, wallet addresses, and any correspondence with the scammer help us build a stronger case.
Will pursuing my case with your services affect an ongoing police report ?
Not negatively. Our investigations complement law-enforcement efforts and we share admissible evidence upon request.
What percentage of cases are successful?
CyberTracer currently maintains a 94% success rate across more than 1000 closed cases.
is my personal data safe with CyberTracer?
All client data is stored in encrypted vaults, and we comply with GDPR and SOC 2 security standards.
How do i get started?
Click on the free consultation and complete the form, our onboarding team will schedule a free consultation within one business day